Privacy policy

Who we are

Musio is made by Cinesamples, Inc., 1110 N Virgil Ave, Los Angeles, CA 90029 (“Musio”, “we”, “us”). This policy covers musio.com, your Musio account, the Musio apps (Musio Studio, the Musio plugin and Musio Connect), our emails, our support, and the Made in Musio Studio Composition Challenge.

What we collect

Your Musio account

• Your name, email address and password. If you sign in with Google, Google tells us your name and email address.
• What your account owns: your plan, the collections you’ve bought, trials and license codes.
• The computers you use the Musio apps on: an anonymized ID and each computer’s name (see Musio Studio and Musio Connect).

Purchases

• Plans and sounds are sold through Paddle, which takes your payment details. We receive what you bought, the price, your country and your email address, not your full card number.
• Merch orders go through Shopify, which takes the order and payment details.
• If a link with campaign tags or an ad click ID brought you here, we pass those tags along with your purchase, to see which ads and links lead to purchases.

Musio Studio and Musio Connect

Musio Studio and Musio Connect don’t track how you use them: they send no usage analytics, automatic crash reports or telemetry.

• Signing in and your sounds: the apps send Musio your account sign-in, an anonymized ID for your computer (a one-way code we use to apply the limit on computers per account) and your computer’s name, as its label in your account. They also get the catalog, check what your account can use, and download your sounds.
• Update checks: the apps ask Musio for the latest version. This is on by default, and you can turn it off in Musio Connect’s settings.
• Feedback: sent only when you press Send Feedback. It includes your message, your operating system, the music software you use Musio in, the app’s version and the plugin format. Include log files is on by default and adds the apps’ logs and, on a Mac, crash reports for Musio and your music software. You can turn it off. On Windows, crash files stay on your computer.
• Logs: the apps’ detailed logs (your operating system, processor, memory and local network addresses) stay on your computer unless you attach them to feedback. The apps’ local connection accepts connections only from the same computer.

Some features send information only when you turn them on:

• Voice commands are off until you turn them on. They use a service provider that runs them: what you say or type, and the parts of your song and screen the command needs, are sent to carry out the command.
• Choosing the other speech recognition for voice commands downloads its files once from another company’s server.
• Features that use another company’s account you connect send information to that company, under its terms.

This website

• We use Google Analytics and Google Ads to understand how the site is used and how our ads perform: the pages you visit, your device and browser, your approximate location, how you arrived, and actions such as downloads, sign-ups and purchases.
• Cloudflare, which runs the site, handles your IP address to deliver pages and protect the site from abuse.
• If you share a rack in Community racks, we keep the rack and the name you show with it, linked to your account, and the likes it gets.

Email

• We send Musio news and offers through Klaviyo when you’ve agreed to get them.
• When you’re signed in to your account pages, your email address and plan are shared with Klaviyo, so the emails you get fit your plan.

Support

• Messages you type in the support chat go to the service providers that run our support chat, to answer you. Our site doesn’t save the conversation: it ends when you leave the page. Please don’t share passwords or payment details in the chat.
• Requests you send through our help center (support.musio.com) are handled in Zendesk, with your name, email, message and any attachments.

The Composition Challenge

• When you enter, we collect your name, the email address on your Musio account, your country (and province or region where the form asks), your piece’s title, its audio or a link to it, its Musio Studio project file, your confirmation that you’re 18 or older and agree to the official rules, and whether you ticked the separate box for Musio emails.
• We use it to run the Challenge as the official rules describe: to check entries, draw winners, contact them, and share entries as section 10 of the rules allows.
• You only get Musio marketing emails from your entry if you tick that separate box.

How we use it

• To give you Musio: your account, your sounds, purchases, downloads and updates, and support.
• To keep things working and safe: fixing problems you report, and stopping abuse and fraud.
• To understand and improve Musio: how the site and our ads perform.
• To email you: about your account and purchases, and news and offers if you’ve agreed.
• To run the Composition Challenge, as its official rules describe.
• To meet our legal duties, such as tax and accounting records.

If you’re in the European Economic Area or the UK, we rely on these legal grounds: providing the service you asked for, your consent (for marketing emails, which you can withdraw at any time), our legitimate interests in running, protecting and improving Musio, and our legal obligations.

Who processes it for us

These companies process information for us, each for its own part of Musio:

• Cloudflare: hosts this site and protects it, and stores Composition Challenge entries.
• Paddle: payments, subscriptions and invoices.
• Shopify: the merch store.
• Google: Google Analytics, Google Ads, and sign-in with Google.
• Klaviyo: our emails.
• Zendesk: our help center and support requests.
• The service providers that run our support chat, and those that run Musio Studio’s voice commands.
• An independent random drawing service that draws the Composition Challenge winners.

We also share information when the law requires it, to protect people’s rights and safety, or as part of a sale or merger of our business.

Cookies and browser storage

• Google Analytics and Google Ads set cookies to measure visits and ads.
• We keep the campaign tags and ad click ID from the link that brought you, and the first campaign that brought you here, for up to 90 days, in a cookie and in your browser’s storage. They’re sent with purchases and new sign-ups, to see which links and ads work.
• Your browser keeps you signed in, your merch cart, and small preferences, such as which computer’s keys the manual shows.
• Klaviyo sets cookies on your account pages.

You can block or delete cookies in your browser’s settings. Google’s opt-out tools are at tools.google.com/dlpage/gaoptout and myadcenter.google.com.

How long we keep it

• Your account: while it’s open. Ask us and we’ll delete it.
• Purchase records: as long as tax and accounting laws require.
• Emails: until you unsubscribe or ask us to delete your information.
• Support requests: as long as we need them to help you.
• Composition Challenge entries: entries from winners and Staff Picks are kept for 2 years. All other entries’ audio and project files, and entrants’ contact details, are deleted by February 28, 2027, unless the entrant chose to get Musio emails.
• Website analytics: for the period set in Google Analytics.

Your choices and rights

• Emails: every marketing email has an unsubscribe link.
• Your account: to delete it, write to [email protected] from its email address.
• Your information: depending on where you live, you can ask to see the information we have about you, get a copy, correct it, delete it, or limit or object to how we use it. Write to [email protected]. We may need to confirm it’s you first.
• In the European Economic Area or the UK, you can also complain to your local data protection authority.
• In California, you can ask what personal information we collect, use and disclose, ask us to correct or delete it, and opt out of its use for targeted advertising. We won’t treat you differently for asking.

Children

Musio isn’t meant for children under 13, and we don’t knowingly collect their information. The Composition Challenge is only for people 18 and over.

Where it’s processed

Musio is based in the United States. The information you give us is processed there and in other countries where the companies above work, with protections the law requires.

Security

We use secure connections and trusted providers, and we limit who can see your information. No system is perfectly secure, so please use a strong password and keep it to yourself.

Changes to this policy

When we change this policy, we’ll update the date at the top. If a change matters, we’ll tell you on the site or by email.

Contact us

Cinesamples, Inc.
1110 N Virgil Ave
Los Angeles, CA 90029
[email protected]